Frequently Asked Questions
General Questions
What is an NFC tag?
An NFC tag is a small device that automatically redirects users to a predefined link when they scan the tag with their smartphone. It's a simple and effective way to share your social networks, website or any other important link.
How do NFC tags work?
NFC tags use Near Field Communication (NFC) technology. When a user brings their NFC-compatible smartphone close to the tag, it automatically detects the signal and opens the configured link. No application is required for the end user.
Which smartphones are compatible with NFC tags?
Most modern smartphones are compatible with NFC technology, including iPhones (from iPhone 7 onwards) and most Android smartphones. Make sure your phone has NFC functionality enabled in settings.
Orders and Delivery
What are the delivery times?
Delivery times vary depending on your location and the type of delivery chosen. Delivery times are indicated when ordering and you will receive a confirmation email with tracking information.
Can I track my order?
Yes, once your order is shipped, you will receive an email with a tracking number that will allow you to track the status of your delivery.
What payment methods are accepted?
We accept credit card payments via our secure payment provider Stripe. Payment is due immediately upon order.
Customization and Setup
Can I customize my NFC tags?
Yes, we offer customization options for your NFC tags, including design, logo and colors. For large custom orders, please do not hesitate to contact us via our contact form.
How do I set up my NFC tag?
Once your order is received, you will receive instructions to set up your NFC tag. The process is simple and requires no particular technical skills.
Can I change the link after setup?
Yes, you can change the link associated with your NFC tag at any time via your customer area or by contacting us.
Returns and Warranties
What is your return policy?
In accordance with applicable legislation, you have a period of 14 days from receipt of your order to exercise your right of withdrawal. Products must be returned in their original condition, unused and in their original packaging.
Is there a warranty on products?
All our products benefit from the legal warranty of conformity and the warranty against hidden defects, in accordance with applicable legal provisions.
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